Frequently Asked Questions

Why is my app not supported?

If you've been a long-time user of Kosmik, we genuinely appreciate your support! You might be on our previous app, which we discontinued in November 2023. To continue your Kosmik journey, head to or download the new app for your operating system at

💡 Your passport was likely updated during your last use. However, without your intervention, we can't guarantee this. While your Universes should be updated, we apologize for any inconvenience if some elements are missing.